Returns & Refunds

We want customers to shop with confidence. Please review this policy before placing an order.

Return Eligibility

Returns may be considered for items that are damaged, defective, incorrect, or not as described upon receipt. Requests should be submitted as soon as possible after delivery.

Non-Returnable Items

Items used, washed, altered, or damaged after delivery
Personal care, hygiene, underwear, intimate, or cosmetic products where return is not suitable for hygiene reasons
Items without original packaging or proof of purchase
Sale or clearance items unless defective

How to Request Support

Please contact us through the Contact page with your order number, photos or videos of the issue, and a clear description of the concern.

Refund Review

Approved refunds are processed through the original payment method where possible. Processing time may depend on Shopify, the payment provider, and your bank.